About Us

About YAN

(YAN 16-year-old brand) is located in San Francisco, USA. Your orders are shipped worldwide from here.

About the Products: All cigarettes purchased by YAN are sourced from tobacco companies/local convenience stores. Every carton is guaranteed. We guarantee 100% genuine cigarettes. We will triple the price of counterfeit goods. Overseas Chinese friends, please feel free to purchase with confidence!

If you encounter any issues with the cigarettes you receive, please contact us immediately via WeChat or our online customer service. Of course, please keep in mind that there is a time difference of several hours, so we may not be able to respond quickly late at night. However, we will definitely provide you with a satisfactory solution.

About Shipping: Shipping Time

① Ships within 48 hours after payment is confirmed;
② Some popular cigarettes require advance pre-orders. Pre-ordered products will ship within 2-5 business days;
③ To pre-order cigarettes, please contact our online customer service to confirm stock availability. If not, ship within 5 business days;
④ Shipments will be delayed during holidays;
⑤ All orders include a tracking number for tracking. (Inquiry address: www.17track.net).

Due to the unique nature of cigarettes and the high return shipping costs, Quanyantang does not accept returns or exchanges once the package has been shipped unless there are any quality issues.